Refund and Returns Policy

KEMS AFRICAN FOODS AND MORE — REFUND & RETURN POLICY

At KemsAfricanFoodsandMore, we are committed to offering fresh, high-quality African groceries. We understand that issues may sometimes arise, and our refund policy is designed to be fair, clear, and customer-friendly while ensuring food safety standards are maintained.

This policy applies to purchases made online.

  1. Eligibility for Returns & Refunds

– Returns or refund requests must be initiated within 7 days of in-store purchase, pickup date, delivery date, or Canada-wide shipping delivery date.

– Items must be unused, unopened, and in their original packaging.

– Customers must provide a receipt or proof of purchase.

Non-Returnable Items:

– Frozen foods (meats, fish, poultry, seafood)

– Fresh produce

– Perishable items

– Opened or partially consumed products

– Clearance or final sale items

  1. Quality Concerns & Damaged Items

Report issues within 24 hours of purchase, delivery, or receiving shipped orders. Provide photos and a description. Approved cases may receive a refund, replacement, or store credit.

  1. Online Orders — Brampton Delivery & Canada-Wide Shipping

Pickup:

– Customers should check orders at point of Delivery. Quality concerns must be reported within 24 hours.

Brampton Delivery:

– Delivery fees are non-refundable after dispatch. Quality concerns must be reported within 24 hours.

Canada-Wide Shipping:

– KemsAfricanFoodsandMore is not responsible for courier delays. Refunds for damaged items require photo evidence submitted within 24 hours.

  1. Return Process

Contact us via email: kemsafricanfoodsandmore@gmail.com, phone: 647-643-7960, with order details, proof of purchase, and photos (if applicable).

  1. Shipping Costs for Returns

Customers cover return shipping unless caused by our error or defective products.

  1. Refund Processing

Refunds are issued to the original payment method:

– Card payments: 5–10 business days

– E-transfer/manual payments: 1–2 business days

Delivery and shipping fees are non-refundable unless we made an error.

  1. Exchanges

Exchanges available for eligible non-perishable items. Perishable/frozen exchanges only for quality issues reported within 24 hours.

  1. Policy Updates

This policy may be updated periodically. Please refer to our website for the latest version.

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